Product-Led Sales: When to Add Humans
In the fast-evolving world of SaaS and tech startups, Product-Led Growth (PLG) has emerged as a dominant go-to-market strategy. Companies such as Slack, Zoom, and Notion have proven that a great product can sell itself. In a PLG model, the product becomes the primary vehicle for customer acquisition, activation, and expansion. However, there comes a point in many product-led companies’ growth journeys when adding human interaction into the sales process becomes not just valuable—it’s essential.