Customer Advisory Councils: Design, Recruit, Run
In today’s customer-centric business landscape, companies are continually seeking ways to deepen engagement and gather authentic feedback from their customers. One of the most powerful but often underused tools in this domain is the Customer Advisory Council (CAC). These councils bring together a handpicked group of customers to provide strategic insights, candid feedback, and collaborative ideation that can shape a company’s offerings, direction, and brand image.